What Is Personal Information?

"Personal information" means information about an identifiable individual. It does not include business contact information used to communicate with an individual in their professional capacity.
We may collect personal information as a service provider to our clients and process that information at their direction. If you have questions about how a client organization uses your information, please consult their privacy policy directly.

Information We Collect

Information You Provide
We may collect personal information directly from you when you:

• Fill out a contact form or sign up for our Services.
• Request customer support or submit inquiries.
• Participate in surveys or provide feedback.
• Make payments via our Website.
• Post public comments or testimonials.

This may include:

• Name, address, email address, phone number
• Payment information (processed securely by third-party vendors)
• Account credentials
• Support tickets and communication records

Information Collected Automatically
We may collect technical and usage data when you visit our Website or use our Services, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Time and duration of visits
• Clickstream data and website interaction metrics

We collect this data through cookies and similar technologies to enhance user experience, analyze traffic, and support our marketing efforts. For more information or to opt out of tracking, visit https://app.retention.com/optout.

Disclosure of Information

We may disclose your information:

• To trusted service providers who help us operate the Website or deliver Services, subject to strict confidentiality obligations.
• To comply with applicable legal obligations or respond to lawful requests.
• In connection with a corporate transaction, such as a merger, asset sale, or financing.
• With your express consent.

We do not sell or rent your personal information.

International Transfers

Although Cy4Prop is based in Ontario, Canada, we may engage service providers in other jurisdictions, including the United States. Your personal information may be stored or processed outside of Canada and may be accessible to law enforcement or regulatory authorities under the laws of those jurisdictions.
We ensure that appropriate safeguards are in place with all service providers, consistent with Canadian privacy standards.

Your Rights and Choices

You have the right to:

• Access and correct your personal information.
• Withdraw consent to use your information (subject to legal limitations).
• Opt out of marketing communications by following the unsubscribe link or contacting us.

To exercise your rights, email us at privacy@cy4prop.com.

Data Security

We take reasonable precautions to protect your personal information, including:

• Secure server infrastructure and encryption protocols
• Access controls and internal privacy training
• Regular monitoring for unauthorized access

No transmission over the Internet is completely secure. You are responsible for protecting your account credentials and access to your devices.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

Children’s Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us to request its deletion.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Updates will be posted on our Website, and the "Last modified" date at the top of this page will be updated accordingly. Significant changes may be communicated via email, if appropriate.

Contact Us

If you have any questions or concerns about this policy or our privacy practices, please contact:

Privacy Officer
Cy4Prop Cybersecurity Inc.
Email: privacy@cy4prop.com
We are committed to addressing your privacy concerns and resolving any complaints in accordance with applicable law.